Monday, August 23, 2010
Fat Quarter Shop has Great Customer Service...
I recently made a big purchase of fabric for kits for my classes at Red Dirt Retreats. It was such a fun thing to buy fabric for lots of quilts. I love fabric shopping. The Fat Quarter Shop was a very pleasant online marketplace. I made my order, used a fabulous coupon, got free shipping, and was very pleased with myself.
The order came. I went through it all with excitement. Uh oh. I noticed I got 1 yard of the fabric above, instead of 2. Oops. I called to sort it out. I have to say, these guys have learned that a problem is really an opportunity, and they have made a permanent customer out of me. Not only did they correct my order, they went the extra mile by sending me a little extra, and they didn't charge me for the 1 yard piece they originally sent. Every interaction I have had with them has been great, they even gave me 20% off my order....even though I didn't give them the code until 6 hours after I placed the order.
It's always nice to find a place to buy fabric you can trust. I trust The Fat Quarter Shop. Go check them out!!!!!